Shipping Policy

Last Updated: July 2026

Thank you for shopping at Van-Packer Merch. We are committed to getting your order to you as quickly and accurately as possible.

Order Processing

All merchandise orders are processed within 1–5 business days after your order is placed. Orders are not processed, shipped, or delivered on weekends or holidays.

Because our merchandise is produced and fulfilled through trusted third-party production and shipping partners, processing and delivery times may vary depending on product availability, customization requirements, and shipping destination.

If we experience a high volume of orders or unexpected delays, shipment processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you.

Shipping Methods & Delivery

Shipping services are provided by third-party fulfillment and logistics partners. Once your order has been shipped, you will receive tracking information (when available) via email.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery timeframes may vary due to factors outside our control, including:

• Weather conditions
• Carrier delays
• Customs processing
• Supply chain disruptions
• Incorrect or incomplete shipping information

Van-Packer Merch is not responsible for delays caused by shipping carriers or other third-party partners.

Shipping Rates

Shipping charges are calculated during checkout and are based on the products ordered, shipping destination, and selected delivery method.

Any applicable taxes, duties, customs fees, or import charges for international shipments are the responsibility of the customer unless otherwise stated at checkout.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier and fulfillment partner. If your package is significantly delayed, lost, or marked as delivered but not received, please contact us at marketing@vpstack.com, and we will do our best to assist with the carrier investigation process.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges before being reshipped.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at marketing@vpstack.com so we can evaluate the issue and make it right.

Returns & Exchanges

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unworn, unused, and in the same condition in which it was received.
• Original tags must be attached.
• Original packaging must be included.
• Proof of purchase or receipt is required.

To start a return, contact marketing@vpstack.com.

Returns should be sent to:

Van-Packer Merch Returns
Attn: Merch Returns
302 Mill St.
Buda, IL 61314
United States

If your return is approved, we will provide a return shipping label and instructions for returning the item. Items returned without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Perishable goods
• Personal care products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Sale or clearance items

Exchanges

The fastest way to exchange an item is to return the original item and place a new order after the return has been approved.

European Union Customers

For merchandise shipped to the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification.

Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at marketing@vpstack.com.

Contact Us

If you have any questions regarding shipping, returns, refunds, or exchanges, please contact:

Email: marketing@vpstack.com

Note: Merchandise sold through the Van-Packer Merch Store is fulfilled and shipped by third-party production and logistics partners. Shipping timelines, tracking updates, and delivery dates are dependent upon these third-party providers and carriers.